Privacy Policy

Last Updated: February 14, 2026

1. Information We Collect

1.1 Information You Provide

When you create an account and use Closerly, you may provide us with:

• Account Information: Name, email address, date of birth, and profile photo
• Partner Connection: Information about your relationship, including anniversary date and partner's profile
• Content: Messages, photos, notes, and other content you share through the app
• Preferences: Your mood, check-in data, calendar events, wishlists, bucket list items, and shared notes
• Payment Information: If you subscribe to premium features, payment details are processed securely by third-party payment providers

1.2 Information Collected Automatically

We automatically collect certain information when you use our app:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App interactions, features used, time spent in app
• Location Data: With your permission, we collect location data to show distance between you and your partner
• Log Data: IP address, access times, and error logs

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Connect you with your partner and enable communication features
• Display distance and location-based features (with your consent)
• Send notifications about messages, game invites, and app updates
• Track your relationship milestones, streaks, and XP progress
• Provide customer support and respond to your requests
• Ensure the security and integrity of our services
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Your Partner: Information you choose to share (messages, photos, location, mood, etc.) is visible to your connected partner
• Service Providers: We work with trusted third parties who assist us in operating our app (cloud hosting, analytics, payment processing)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Data is encrypted in transit using TLS/SSL
• Sensitive data is encrypted at rest
• Access to personal data is restricted to authorized personnel
• Regular security audits and updates

Your data is stored on secure servers. While we strive to protect your information, no method of transmission over the internet is 100% secure.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Data Portability: Request your data in a portable format
• Withdraw Consent: Opt out of optional data collection (like location)
• Notifications: Manage notification preferences in app settings

To exercise these rights, please contact us at hello@techiegenz.com or call +91 95998 67200

6. Location Data

Closerly offers optional location features to show the distance between you and your partner. Location data is:

• Only collected when you grant permission
• Only shared with your connected partner
• Can be disabled at any time in your device settings
• Not used for advertising purposes

7. Children's Privacy

Closerly is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Third-Party Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

Third-Party Services We Use:

• Firebase (Google): Authentication, push notifications, and analytics
• Cloud Storage: For storing your photos and media
• Payment Processors: For handling premium subscriptions

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request account deletion at any time. After deletion:

• Your profile and personal data will be removed within 30 days
• Some data may be retained for legal or legitimate business purposes
• Anonymized data may be kept for analytics

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through the app or via email. Your continued use of Closerly after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: hello@techiegenz.com
• Phone: +91 95998 67200
• Company: TechieGenz Softwares (A subsidiary of RWW Technologies Private Limited)
• Contact Page: closerly.app/contact